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In-Store Return Policy
All item(s) that are purchased in-store can be returned within 5 days after purchasing for a full store credit. No refunds are given unless the product is defective at fault of Savant Studios. Original receipt must be shown and all item(s) to be returned must be in original purchased condition.
Online Return Policy
We will gladly exchange an item for online or store credit. Before sending the item back, please contact our Customer Service team to confirm the reason why you are wishing to return. Request for return must be made within 2 days of receiving the product. All item(s) to be exchanged must be returned in perfect, new condition with original tags attached. Please send tracking number of the return within 5 days after receiving the goods.
For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping. We do not assume responsibility for reimbursements or compensation of returned packages lost in transit without proof of delivery to Savant Studios.
Online Cancellation and Modification Policy
Cancelling or modifying your order is possible if your order has not already shipped, please contact our Customer Service team to advise of this cancellation or modification ASAP. Additionally if any changes are needing to be made to your order, please contact within 24 hours otherwise your order may have been processed and no changes can be made.
Our Customer Service team will advise of an update of your requested within 24 hours after receiving it.
We do our best to process all orders within 5 days of receiving the order. If for some reason the order is not able to be processed within the 5 days, our Customer Service team will reach out. We have 10 days to process before you have the right to cancel your order.
If we fail to ship within the estimated delivery time, and you have not agreed to a new period for delivery, you may cancel your order, with full payment refunded. For further information please contact our Customer Service team.
Shipping
DOMESTIC : All Domestic orders are shipped USPS Ground or otherwise notified on checkout. Shipping rates start at $10.00.We expect 3-10 business days for orders to be received within the US and 15-20 days business on made to order pieces.
INTERNATIONAL : All International shipping costs will be provided on checkout based on size of order and location. International customers may incur additional charges upon delivery for VAT and Duty, Savant Studios cannot be responsible for individual countries terms for receiving orders. Orders are shipped USPS unless express shipping is requested and paid for at check out.
Communication
On submission of your order, you will receive an email confirmation with all details this email will act as an invoice and will include your order number. Once Savant Studios processed your order you will receive an email with your tracking information included within.
Contact
Customer Service
E-mail: savantstudiosbk@gmail.com
Call: +1 347 529 7455